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Terms & Conditions

Please allow 1 to 2 business days for all transactions to be processed.
Please note that all transactions are processed in British Pound Sterling.

Returns - exchanges - refunds

Can I cancel and return my order?

We do accept refunds and exchanges however goods must be returned within 7 days of purchase in the same condition as they were received. Unless an initial mistake was made on our part, the customer will be liable for the cost of the returned parcel.

Customer must inform us (by email: sales@africanqueenfabrics.com or by phone or by fax within 3 days of receipt if the product does not meet with his/her expectations. Merchandise must be shipped back to us, via a carrier that provides real-time tracking of shipments.

In order to qualify for exchange, replacement, or credit, merchandise must be received by us within 7 days of purchase.

Customers must receive authorization from African Queen Fabrics Ltd. before any materials are returned for replacement, exchange or credit.

Shipping Policy:

If the fabric you have ordered is not in stock, we will contact you to let you know how long it will be before you receive the next shipment, and you may decide to make other selections, wait or cancel the order.

Non-Refundable/Returnable:

We want to make your shopping experience at African Queen Fabrics Ltd. as easy as possible, however, as already stated above, we will not refund:

  • Shipping & Handling charges
  • Bank/card transaction fees
  • Insurance charges
  • Damaged/altered merchandise

International shipping may involve administrative issues like custom duties or state/provincial taxes that may apply when the purchased items arrive, please note we are not responsible for these charges.

Goods are normally delivered within 5 working days of an order being placed and the transaction being successfully processed, however on many previous occasions have arrived sooner.

Shipping charges will be reflected in the "View cart" section of the website after you select your delivery address.

All the Products are subject to the availability at the time of the order. African Queen Fabrics Ltd. reserves the right to vary at any time the quantity and/or the type of products that may be purchased on the Site. The Customer will be informed if the Product requested is not available.

African Queen Fabrics Ltd. uses it’s best endeavor to ensure that all pricing information on the Site is accurate, but cannot guarantee the absolute absence of error. In the event that an error in the price of a Product shall occur, African Queeen Fabrics Ltd. will allow the Customer the option to confirm the purchase of the Product at the correct price or to cancel the order. If African Queen Fabrics Ltd. is unable to contact the customer the order will be treated as cancelled.

For the delivery of the Products the Customer or a person authorized by the latter shall be present at the address indicated in the order. At the time of the delivery by the Courier, the Customer shall verify:

  • (i) that the number of the boxes are same as reported on the transportation documents (DDT);
  • (ii) that the packaging is not damaged, or wet or in another way tapered with. Any damage in the packaging and or in the Product(s) or any discrepancy between the number of the boxes actually delivered and the number of the boxes indicated on the transportation document, shall be immediately notified by indicating it in writing on the Courier’s delivery documents. Once the Customer has signed the CurrierÂ’s transportation document, the Customer may not oppose objection on the external characteristic of the delivered goods. The delivery cost are not refundable.
  • All the delivery expenses for the return of the Products shall be borne by the Customer: each and any cost borne by the Customer for the return is not refundable. African Queen Fabrics Ltd. reserves the right to refuse the return of those Products that do conform to the prevision of the above paragraph.The terms and condition for the access to the Site are regulated by the english law and shall be interpreted in pursuance to the english laws.

The prices advertised are internet based only, the prices in any of our shops and phone orders may vary. All prices on our site include VAT.

African Queen Fabrics Ltd. reserves the right to cancel any order.

Please do not hesitate to contact us should you have any further enquiries.

E-mail: sales@africanqueenfabrics.com
Tel (UK): 0207 737 0044
Tel (International): 0044 207 737 0044
Fax (UK): 0207 737 0111
Fax (International): 0044 207 737 0111